Welcome to evotradeventuresllc.com! We are committed to providing every customer with an excellent shopping experience. To ensure your satisfaction, we have developed the following detailed return and exchange policy, designed to make it easy for you to handle any post-purchase needs.
- Return Policy
Return period: You can apply for a free return within 7 days from the date you receive the product. Please ensure that the product is in its original condition, unused, undamaged, and retains all original packaging, accessories and instructions.
Return process:
Log in to your evotradeventuresllc.com account, find the corresponding order, and click “Request a Return”.
Fill in the reason for return and return quantity according to the page prompts, and submit a return application.
We will review your return application within 24 hours and send you a return authorization code and return address by email.
Pack the product properly, attach the return authorization code, and send it back by the courier of your choice.
After we receive the returned product and confirm that it is correct, we will process a refund for you, and the refund will be returned to your payment account by the original route.
Notes:
The shipping costs incurred by the return shall be borne by the customer unless there is a quality problem with the product.
Customized products, special-sized products or installed curtains may not support unconditional returns. Please confirm carefully before placing an order. - Exchange Policy
Exchange conditions: If the product you received has quality problems or does not match the order, you can apply for a replacement within 7 days after receiving the product.
Exchange process:
Log in to your evotradeventuresllc.com account, find the corresponding order, and click “Apply for Exchange”.
Fill in the reason for the exchange and the information of the product you want to replace, and submit the exchange application.
We will review your exchange application within 24 hours and confirm the exchange details with you.
Once the exchange application is approved, we will prepare a new product for you and notify you of the address to return the original product.
You need to properly pack and send the original product back. After we receive and confirm that it is correct, we will send the replacement product as soon as possible.
Notes:
The shipping costs incurred by the exchange will be borne by us if it is caused by product quality problems or our fault.
The exchanged product must be in its original condition, unused, undamaged, and retain all original packaging, accessories and instructions.
